This feature allows your customers to track how their orders are proceeding through the packaging and delivery process.

The customers can view and change orders they have placed, orders which have been delivered are not up dateable.

The customers can use an online quick and easy return system for any products they are un-happy with or are faulty.

Include a fully integrated help department on your website this can come complete with Frequently Asked Questions, a support ticketing system and even instant messaging to speak to a support technician in real time.

A forum will allow your customers to submit messages to your website and will allow other customers to respond and chat, this will be monitored by yourself so you can ensure the content that is being submitted is relevant and not abusive.

As your customer navigate your website we store items and products they look at and display them in the menu bar so they can quickly go back to an item they have viewed.

Many customers may not want to purchase a product straight away or may be after a whole range of products but don't wish to purchase them all in one go, this is just a couple of area's where the wish list comes in. Your customers can add products to their wish list as they navigate your website and then when they return all the products they add will be available

We can build into your website to ability for your customer to modify the look and feel of your website to target what they like. Allowing the customer to set the sections they want on the home page, for example if they are really interested in a product range and want all the latest information on those products when they come back to your website without having to search your website, we can build into you site the ability to set favourites and these will appear as quick links from the home page.

These could include special offers, latest news on a product range you offer, new titles or related products that have just been released etc...

The customer profile allows the customer to enter personal details that will allow the website to interact with them in a more tailored and personal manor.

This can include choosing a nickname, entering their date of birth or selecting genres or categories the customer likes and dislikes.

All these profile setting are stored with the customers details and the website is displayed to the customer depending on these settings.

When a user finds a website they like they want to tell others about it and by having a tell a friend form on your website you directly send the users friends a tailored advert for your website. Plus the email address can be stored for future promotions and offers.

The carousel of products allows your customers to quickly browse multiple products on one page. Please see example below:

Click for carousel example (Opens in new window)

We realise that most companies who trade on-line have many products that they offer, this can sometime be quite confusing to find the products so we offer multiple tiers of product categories. So digital camera's can be a sub category of cameras, which can be a sub category of electronic equipment etc...

Many customers like to know what others think of products, for this reason we can add a star rating system that will allow your customers to rate what they think of your products. This will be a real time rating system and when the customer clicks on the stars the results are stored immediately.

We also ensure that the customer can only vote once on a particular products so the ratings are fair and accurate.

Please click here for an working example of product rating. (opens in new window)

Many customer hate to be the first to purchase an item and reviews from other existing customers can sometime just push them a little to purchase the product.

Your website could provide the new customer with short comments that previous customers have left with regards to the product, and this combined with the ratings act as a recommendation to buy.

A discount or bargain bucket is an area where you can put items you want to sell quickly to clear stock, some website use this as a great tool to sell their customers great offers and reduced stock which the customer probably wouldn't have normally have bought.

A discount bucket can be integrated into your website in a multitude of ways:

• A link on a home page to a section with all the items listed
• A carousel of items with the discount amount clearly displayed
• A rolling image of products displaying the discount

Your website can be a great tool to show your customers what is coming in the future from your company, this is a great way to ensure that they come back to purchase and are aware that your company is expanding and able to get the latest products.

We can take the stage of previewing future products and releases a stage further and actually allowing the customer to pre-order products before they are even available. This is a great feature as you are making sales without even having ordered the goods and the customer knows that as soon as the titles come into stock they will be one of the first to receive a copy.

While a customer is surfing your products, your website can suggest similar products which are in the same category or genre which they might be interested in. These could be the next products in the range or future/previous releases.

Your customers who have purchased multiple products from your website could automatically act as a recommendation for all the products they have bought from you, this works when a new or existing customer views the products on your website they will be shown what other customers who have bought this product also bought.

No personnel data is supplied in the recommendations just a list of products is listed.

A product forum is a great method to get your customers chatting and interacting with your site and your products, it you have products that run in a series or are of an entertainment nature then giving customer an area where they can chat about the products and allowing them to interact with each other creates a great community of your website and will almost guarantee them returning to your website to chat to other fans.

It is often hard to find the products you want quickly on a website, this is where a search can come in very handy, it allows your customers to immediately get to the products they want with out having to navigate through the categories and sub categories.

When the products are entered they are assigned keywords which will allow them to be found very quickly and accurately in a search.

Your website could hide products from a customer so they will not appear in the searches, product lists, special offers and discount buckets.

The reason for hiding certain products from a customer would be because they have already purchased the product and you don't wish for them to see that the product is on offer a week later or because the customer has clicked the hide product icon in the product list page.

Vouchers and points systems are very popular to encourage repeat purchasing and customer loyalty, they can be offered on specific products or on a whole range of products.

We can build into your e-commerce website the ability for your customers to save products to be purchased later, this can be done if they are an existing or a new customer and the details of the products will be saved in a cookie on the customers PC so when they come back to the website it will be able to display the products they have previously saved and allow them to purchase them quickly and easily.
This is very useful if they do not have their credit card details to hand.

Many products which are purchased on-line are gifts for family and friends, we can add to your e-commerce website the option to specify a personal message for the person who will receive the gift. This can then be included as a card within the packaged box. This can be extended further and different style cards can be chosen.

Quick Ordering allows your customers to enter the product codes from your catalogue and immediately find the products and purchase them in the shortest time possible. If they are existing customers this process can be reduced significantly as the customer details will be populated from the database and will only need authorising and not entering.