When you deal with companies you often have to deal with multiple departments, sales departments, IT departments and very often communication between these departments breaks down, you are passed from pillar to post and when you do get to speak to someone they often don't know about your situation and history of your relationship with the company and you have to explain yourself again and again. It can seem that there are several managers all managing separate parts of your account with no one responsible for overseeing the bigger picture.

Wouldn't it nice when you call to be able to speak to someone who knows all the history between you and the company, who will take responsibility for liasing with the different departments. Who will talk to you directly and ensure that you are kept fully informed. Who will manage every aspect of your account to ensure that you are completely satisfied. Someone who does see the bigger picture from your side and makes sure that all the departments are pulling in the same direction.

At Jellyfish.IT we believe completely in the relationships that we build with our customers and our account managers are there to provide you with a customer service that is second to none. They are your main point of contact and manage everything to do with your account, pulling together the work done by different departments and presenting it to you in a way that you can easily understand and are familiar with. Their job is ensure that you are completely satisfied and your account is managed effectively and efficiently.